Case studies

Here's how we've helped organisations move the things that matter most to them.

Case study: Reimagining banking for the people of Myanmar, a cash-based society disrupted by Covid

Complex systems

Reimagining banking for the people of Myanmar, a cash-based society disrupted by Covid

Yoma Bank - Myanmar

Case study: Successfully co-locating five government agencies using human-centred design

Successfully co-locating five government agencies using human-centred design

NSW Department of Communities & Justice - Australia

Case study: Reliable software services to enhance, stabilise, and support government systems.

Reliable software services to enhance, stabilise, and support government systems.

Law Enforcement

Case study: Fusing emerging consumer AI with human-centred CX to inform ongoing innovation

Fusing emerging consumer AI with human-centred CX to inform ongoing innovation

Westpac - Australia

Case study: Monitoring critical water assets for operational efficiency and reduced community disruption

Monitoring critical water assets for operational efficiency and reduced community disruption

Case study: Reimagining Data Migration: Tackling a large-scale ERP consolidation with user-centred innovation

Reimagining Data Migration: Tackling a large-scale ERP consolidation with user-centred innovation

Partnership - NZ

Case study: Turning rich data into actionable power insights for diverse, busy audiences

Turning rich data into actionable power insights for diverse, busy audiences

Genesis Energy - NZ

Case study: Developing a next-gen fan experience to attract football enthusiasts to Web3 gaming

Complex systems

Developing a next-gen fan experience to attract football enthusiasts to Web3 gaming

FIFA & Futureverse - Global

Case study: Co-designing an insights-led digital experience to protect New Zealanders against cyber crime

Co-designing an insights-led digital experience to protect New Zealanders against cyber crime

CERT NZ (GCSB) - NZ

Aligning multiple Trans-Tasman government agencies to develop a shared brand story

New Zealand Story & MFAT

Case study: Beyond basic chatbot experiences: deploying conversational AI to reduce CAC and decrease escalations

Beyond basic chatbot experiences: deploying conversational AI to reduce CAC and decrease escalations

Procter & Gamble - Japan/Singapore

Case study: Co-creating behavioural change tools to educate and protect vulnerable audiences

Co-creating behavioural change tools to educate and protect vulnerable audiences

Fire & Emergency New Zealand

Case study: Co-creating Fire and Emergency's digital communications, channels and platforms strategy

Co-creating Fire and Emergency's digital communications, channels and platforms strategy

Fire & Emergency New Zealand

Case study: Co-creating MoE's Ngā Tau Mīharo storytelling system with their Māori Advisory Group

Māori storytelling

Co-creating MoE's Ngā Tau Mīharo storytelling system with their Māori Advisory Group

Ministry of Education - NZ

Case study: Co-developing a research-based strategy for delivery of essential cyber security services to schools and kura

Co-developing a research-based strategy for delivery of essential cyber security services to schools and kura

Ministry of Education - NZ

Case study: Delivering mission critical next -gen IOT customer software through cloud integration

Delivering mission critical next -gen IOT customer software through cloud integration

Gallagher Group

Case study: Designing an inclusive learning discovery pathway for disenfranchised learners

Designing an inclusive learning discovery pathway for disenfranchised learners

Te Pūkenga - NZ

Case study: Developing a full-funnel digital marketing ecosystem with international creative campaigns to return a nineteen-fold ROI

Developing a full-funnel digital marketing ecosystem with international creative campaigns to return a nineteen-fold ROI

Education New Zealand

Case study: Developing a scalable major events platform for Aotearoa New Zealand

Developing a scalable major events platform for Aotearoa New Zealand

New Zealand Story - NZ

Case study: Developing a new international education product to align emergent learner needs with future global skills gaps

Developing a new international education product to align emergent learner needs with future global skills gaps

Auckland University of Technology Ventures - NZ

Case study: Enabling digital transformation with innovative solutions for a more sustainable energy future.

Enabling digital transformation with innovative solutions for a more sustainable energy future.

Case study: Enacting holistic operational changes for Home Fire Safety Visits

Enacting holistic operational changes for Home Fire Safety Visits

Fire & Emergency New Zealand